Quick overview
Uphold is a multi-asset finance platform (fiat, crypto, precious metals). Logging in gives you access to trading, deposits, withdrawals and account settings. Because digital assets are irreplaceable if compromised, Uphold combines secure login flows, optional multi-factor authentication, device/session management, and account notifications to protect users.
Step-by-step: How to log in (web & mobile)
Navigate to https://uphold.com and click Log in, or open the official Uphold mobile app from your device’s app store. Always confirm the site is authentic (see security checklist below).
Type the email you used to register. Uphold may offer single sign-on (SSO) options if you previously connected your account to Google, Apple ID, or an enterprise provider — choose the same method you used when creating the account.
Provide your account password. If you use a password manager, allow it to fill in the credentials so you avoid typos. If the password is incorrect, you will be prompted to retry or use the "Forgot password" flow.
Uphold supports 2FA methods like an authenticator app, SMS (less recommended), or hardware keys (where available). Enter the verification code or complete the prompt from your chosen method.
If you sign in from a new device or IP address, Uphold may send an email to confirm the attempt. Click the link in the email or enter the provided code to finish signing in.
Security checklist before signing in
- Check the browser address bar: confirm
https://uphold.comand a valid TLS padlock. - Avoid using public Wi-Fi without a trusted VPN when accessing your account.
- Use a unique, strong password stored in a reputable password manager.
- Enable Two-Factor Authentication (2FA) — preferably using an authenticator app or hardware key.
- Keep your device’s OS and browser up to date to reduce exposure to exploits.
Two-Factor Authentication (2FA) — how and why
2FA drastically reduces the risk of account takeover by requiring a second proof of identity in addition to your password. Typical options:
- Authenticator app: Use Google Authenticator, Authy, or similar. These generate time-based one-time passwords (TOTP).
- SMS codes: Less secure (SIM swap risk) — acceptable for convenience but not ideal for high balances.
- Hardware security key: FIDO2 / WebAuthn keys provide the strongest protection where supported.
Recommendation: use an authenticator app or hardware key. When setting up 2FA, securely back up recovery codes and/or your authenticator key (seed) in a safe place — ideally a secure offline location or password manager with encrypted notes.
Common login issues & fixes
Forgot password
Use the Forgot password link on the login page. You will receive an email with instructions to reset your password. If you don’t see the email, check spam, and confirm you entered the same email address used for your account. Do not reuse the old password.
Can’t receive 2FA codes
- If using an authenticator app: ensure the device clock is correct (automatic network time is recommended). If you changed devices, restore from your authenticator backup or use backup codes.
- If using SMS: contact your mobile carrier if messages are not arriving, and consider switching to an authenticator app or hardware key to avoid SIM swap vulnerabilities.
Account locked or suspicious activity
If Uphold locks your account (sometimes triggered by repeated failed attempts or suspicious login patterns), follow the instructions in the notification email. If you believe your account was compromised, immediately contact Uphold Support and change your password from a trusted device if possible.
Verification and KYC delays
Some operations require identity verification. If verification is pending, check your Uphold notifications and email for requests to upload documents. Processing times vary; provide clear scans/photos and required metadata to avoid delays.
Best practices for account safety
- Use a password manager. Unique passwords for every financial site prevents lateral compromise when one service is breached.
- Limit third-party access. Revoke unused API keys, linked apps, or exchange keys from your account settings.
- Be phishing aware. Uphold will never ask for your password in an unsolicited message. Verify the sender email and links before clicking.
- Enable device management. Sign out remote sessions you don’t recognize in your account’s Device or Sessions page.
- Use withdrawal whitelists and withdrawal confirmations. Where possible, restrict withdrawals to pre-approved addresses and require confirmation steps for large transfers.
Mobile & enterprise notes
Mobile app: The Uphold mobile app provides the same security features as the web with push notifications. Keep the app updated and enable device biometrics (Face ID, Touch ID, or Android biometric unlock) for quick but secure access.
Business / enterprise: Businesses should use team access controls, audit logs, role-based permissions, and hardware security modules (HSMs) or dedicated custody if required. Enable stricter 2FA policies for admin users and regularly review access logs.
Privacy & data protection
Uphold collects identity information for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance. Review Uphold’s privacy policy in your account or on the website to understand how your data is used and stored. Use secure channels to upload identity documents and avoid sending sensitive info over unencrypted email.
Frequently asked questions (FAQ)
Q: What should I do if I suspect my Uphold account was hacked?
A: Immediately change your password from a trusted device, revoke any active API keys, sign out all sessions, and contact Uphold Support. If you enabled 2FA via an app, ensure your authenticator hasn’t been cloned and use backup codes to regain control if necessary.
Q: Can I enable login with biometrics?
A: Yes — the Uphold mobile app allows device biometric unlock (Face ID, Touch ID, Android biometrics) as a convenient second factor. Biometrics are bound to your device and should be used alongside strong account passwords and 2FA.
Q: Is SMS 2FA safe enough?
A: SMS is better than nothing but has weaknesses (SIM swap, interception). Use an authenticator app or a hardware security key whenever possible.
Q: What does Uphold do when I log in from a new location?
A: You may see additional verification steps: email confirmation, temporary holds on certain actions, or flagged activity requiring review. These safeguards protect you from unauthorized access.
Getting help
If you still can’t sign in or have security concerns, access Uphold’s official support channels from the Uphold Help Center. When contacting support, provide only non-sensitive context (e.g., the error message, approximate time of incident) and never share your full password, 2FA codes, or private keys over public channels.
Pro tip: When reporting account issues, include screenshots of error messages (without exposing codes), a brief timeline, and the email address associated with the account to speed up support resolution.
Final tips — checklist before you log in
- Confirm the URL and TLS lock icon in your browser.
- Turn on 2FA (authenticator app or hardware key).
- Use a long, unique password stored in a password manager.
- Avoid public computers and unsecured Wi-Fi; use a VPN if necessary.
- Keep backups of recovery/backup codes offline and secure.